The gig economy has grown exponentially over the past decade. With flexible work hours and independence, it is no question why freelance work is becoming more attractive to many. According to a 2017 BLS survey, 36 percent of the workforce relied on gig work for some portion of their income in the United States. This number is expected to grow to 43 percent by the end of 2020.

Technology has made it easier for workers to find gigs and employers to find workers. Technology also removed geographical barriers fueling the need for global payment solutions. Globally, the gig economy now “represents $2.7 trillion in annual disbursements”.

However, with rapid growth comes challenges for businesses looking to pay gig workers, especially when their workers are across borders. With the gig economy expected to grow by 17.4% through 2023, businesses need to adapt to meet the payment demands of gig workers to remain competitive. So how can businesses adjust their operations and strategies in order to meet these changing customer expectations?

Economic and Regulatory Considerations

Thanks to the emergence of online digital platforms, it has become easier than ever to connect workers to employers. With shifting demographics and ages of workers, industries are being forced to adapt to the changing workforce and even more so, provide cross border payments to international freelance workers. Although the North American payments industry has been traditionally slow to react to market shifts, growing demand is putting pressure on government and businesses alike to meet customer demands. Now, questions are being raised surrounding worker rights, benefits, payments and labor issues.

Some government bodies are taking note on how to best support, identify and manage gig workers, many of whom are utilizing freelance work as full-time income. Recently, states such as California, implement law AB 5 to protect workers and deliver them proper worker incentives. It is no question that this growing section of workers are gaining the attention of law makers to ensure they are fairly paid.

Aside from the impact of new industry regulations, economic instability and market uncertainty is weighing on businesses who rely on freelancers globally. 85 percent of gig employees, whose primary source of income is gig work, worry about the impact of an economic recession. Thus, the need for gig companies to look at a seamless payment experience for gig workers.

Payment Methods

Gig workers want to be paid immediately after they complete their gigs. More and more we are seeing freelance workers demanding immediate access to their financial information in addition to on-time payments. So how can businesses meet the demands of their global independent workforce? Partnering with payment providers who understand the needs of gig companies and gig workers and can offer customized methods of payment based on the regional preference of the gig worker is a must.

For example, unbanked gig workers prefer e-wallets and card payouts. Amazon sellers prefer account numbers and IBANs in their names to receive payouts in various currencies. Vacation property owners prefer payment by wires. Some temporary works prefer cash in some parts of the world. Others prefer to receive payment by bitcoin or Ethereum. Having key payme